Unacceptable Actions Policy

ND Estates is committed to dealing with all complaints fairly and impartially. However, we also have a duty to protect our staff from unacceptable behaviour.

What is unacceptable?

Aggressive or abusive behaviour will not be tolerated. This includes:

• Threats or intimidation
• Personal insults or derogatory remarks
• Unreasonable demands or expectations
• Persistent contact after being asked to stop

What action may we take?

If we consider behaviour to be unacceptable, we may:

• Restrict contact to certain methods or times
• Require contact through a third party
• Refuse to register correspondence on certain matters
• Take other action as appropriate